CUSTOMER SUPPORT

General

Scope Markets Ltd is regulated by the International Financial Services Commission of Belize (IFSC) under license number IFSC/60/373/TS/19.

You can simply open a live trading account with SMFX on our website www.smfx.com and you can find a LIVE ACCOUNT BUTTON on the right-hand side. The registration will only last for a few minutes.

We offer 3 different types of accounts according to your trading experience: Standard, VIP, ECN.

Know Your Client (KYC) is a mandatory procedure for prevention of any kind of financial fraud. This protects both, Client and Company from financial crimes like Money Laundering, Identity theft and Terrorist financing.

You need to provide us with an Identification document such as your Identity card/Passport/Driving License and a proof of residence such as a utility bill/bank statement issued within the last 3 months.

Log in to your SMFX My Account. Choose Personal Information on the left-hand side of your portal and then select Documents. There you may upload your identification documents. Alternatively, you can email a copy of your documents to [email protected] via the email address you used to register your SMFX account.

In most cases the account is verified within 24 hours more or less but the process might take up to 48 hours.

Please login to My Account and click on "Personal Information". You have the options to update the following fields: Email, Phone Number, Address, City, Postal code and Country. Changes apply immediately after you press on Update. In case you wish to update any additional information contact support: [email protected]

Funding

The minimum amount for deposit is 100 USD or equivalent. We do not charge for bank wire transactions. However, the sending and correspondent bank may charge according to their own fee structure. Should you have any questions about fees or any other charges please contact [email protected]

Our website is protected by SSL (Secure Socket Layer). All sensitive information submitted by our clients is automatically transferred by SSL to a secure environment. All your data is secured.

SMFX does not charge any fees on deposits with the exception of Bank Transfers. You may be charged fees from your bank.

You can transfer funds through Credit Card (Visa or Mastercard), Wire Transfer and several other alternative methods. All the details are made available in the deposit section in your SMFX portal.

Accepted currencies per payment method are available in the deposit section in your SMFX portal.

SMFX does not accept any third-party payments.

Yes, you can, however you will need to provide us with the following documents:
Certificate of Incorporation
Passport copy of all the Authorized Signatories
Signed Risk Disclosure Statement and Client Acknowledgment Form
Copy of the company’s Memorandum and Articles of Association
Copy of the company’s Certificate of Good Standing
Copy of the company’s Letter of Incumbency
Corporate Board Resolution
Completed Client Information form
For all the Directors of the Company:
Passport Copy
Proof of address (must be less than 3 months old)
For Shareholders holding 25% or more of the Company Shares:
Passport Copy
Proof of address (must be less than 3 months old)

Yes, if the accounts are bind, this can be easily done from your portal.

When you want to withdraw money from your account you need to login the SMFX My Account. Click on the Fund Management tab and then Withdrawal from the menu on the left-hand side of the webpage and complete the relevant information. You cannot proceed with a withdrawal request if your trading account has not yet been verified. You can withdraw only your available balance. Please always consider the amount you want to withdraw when you have any open positions.

For Joint Accounts, withdrawal request made through portal is deemed agreed by the account holders.

For corporate accounts, only the authorized signatory can request a withdrawal unless there is a given Special Power of Attorney to an agent or representative. For corporate accounts, the beneficiary bank account must be on the name of the Company.

The minimum amount for withdrawal is 50 USD or equivalent.

Withdrawals can be requested anytime but requests after 2:00 GMT will be processed the next business day. Turnaround time is 1 – 2 business days from the date of receipt of the request. For Wire Transfer and Debit/Credit Card, may take up to 10 business days for the funds to arrive their destination. International Telegraphic Transfers (TT) usually takes 3-8 working days depending on the banking procedure of the beneficiary bank

Withdrawals are processed via the same method used for deposit. In cases where this is not possible the Company may suggest an alternative method, provided that the necessary proof of account ownership is available.

Once the withdrawal request is approved, the amount will be automatically deducted from the platform and reduce the free margin available to trade and maintain any open positions.

You may request a withdraw as many times as you deem necessary. Free requests though are limited to one withdrawal per trading account per day.

Any withdrawals over the maximum requests per day or per week will be charged $35 per withdrawal.

Once the withdrawal request is approved, it can no longer be cancelled. If the withdrawal has not been approved yet, you can cancel it through your portal, under "Fund Management - Funding History". There, you can see the pending request and cancel it by pressing on the "Cancel" under the Status.

Trading

If you have already opened a trading account and you made your first deposit, then you are ready to start!

Yes, you can have up to 5 trading accounts.

There are different commissions and charges according to the Account Type you have chosen. Please contact [email protected] for more information.

1. Understand the risk of trading on leverage and how FX and CFD’s work
2. Try to make informed decisions when trading
3. Monitor the status of your open positions
4. Use risk Management tools; like stop loss and take profit orders

SMFX does not offer Portfolio Management Services. The Client is the sole responsible for his trading account and he decides based on his own judgment.

Yes, we do! You cannot lose more than your original investment amount.

We offer leverage up to 1:500. If you wish to change your leverage, please contact [email protected]

By setting “Close at profit” (Limit) and “Close at Loss” (Stop loss) when opening a position or a pending order or when editing an existing position. These orders allow you to set a specific rate at which your position will close, in order to protect your profit or/and minimize your loss. However, these orders do not guarantee that the position will close at the exact rate you have set. If the market is very volatile and/or there is very little liquidity in the market, there is the possibility that the position will be closed at the next available price. This is known as Slippage.

MetaTrader 4 (MT4) is a trading platform developed By MetaQuotes Software for online trading in forex, contract for differences (CFDs) and futures markets. The MT4 platform can be accessed through a website or can be downloaded on your computer or any smart device.

MT4 can be downloaded on desktop, charge free, directly from https://download.mql5.com/cdn/web/7559/mt4/scopemarkets4setup.exe , or on a smart device.
For iOS: https://download.mql5.com/cdn/mobile/mt4/ios?server=Scope-Demo,Scope-Live
Android: https://download.mql5.com/cdn/mobile/mt4/android?server=Scope-Demo,Scope-Live

The FX markets are generally open 24 hrs a day, 5.5 days a week. More specifically from Sunday at 5pm EST to Friday at 5pm EST. For more details on each trading instrument you can login to your MT4 Account, right click on the instrument, a new window will open for you and you need to click on Specification.

If a trade is kept open overnight (past 5pm EST), then there is a swap calculated on that position. If you keep your spot position open on Wednesday, the swap is charged three times the rate except of USD/TRY (triple charge on Thursdays). For Cryptos the swap is charged at triple rate on Fridays. There is no swap charge If you keep your Future position open overnight.

The platform is closed on the weekend.

You may change your password from SMFX Portal https://accounts.smfxglobal.com. For your own safety and privacy, we recommend you to change your password every three months.

Partnerships

IB’s receive a highly competitive compensation package when they introduce clients to SMFX. For further information please send an email to [email protected]

Funding Methods


maestro​​​
mastercard​​​
mastercard-securecode​​​
skrill​​​
verified-by-visa
visa
vpay​​​
visa-electron